Frequently Asked Questions

Click here to find out where and how to hang your Woodstock Chimes for optimal performance.  (You will need Adobe Acrobat Reader to see this document.)

How do I care for my Woodstock Chimes?

Every part of a Woodstock Chime is weather protected.  Over time, however, those layers of protection can begin to wear.  To enjoy your Woodstock Chimes for years to come, we suggest the following simple maintenance tips.
Periodically, apply a thin layer of Danish or lemon oil with a clean cloth to the hardwood parts.  Regular oiling will help protect the wood and retard the natural aging process.

 The tubes of traditional Woodstock Chimes are made of anodized aluminum that will not rust when exposed to the elements.  However, over time, the aluminum may show pitting as a result of environmental factors.  Please note this will not affect the beautiful tones of your chimes.

Use mild soap and water (or a foaming, non-abrasive cleanser) to clean the tubes, glass or plastic parts.  Try not to dampen the string.

The brass parts of Woodstock Temple Bells, Garden Bells and other Woodstock bell products can be polished with a brass cleaner.

Do you offer refurbishing services for Woodstock Chimes?

Refurbishing services are available for many Signature Chimes.  Depending on the style of chime, we will replace the wood and string parts, re-string the chime and ship it back to you for a fee.  
To initiate this service, please click here for our Refurbish Request form.  Please complete and transmit this form to us so we can provide you with additional information, including a Return Authorization number, shipping instruction and the exact cost to refurbish your Woodstock Chimes.
If the chime is not listed on the Refurbish Request form, we do not provide refurbishing services for that chime at this time.

Can I buy replacement string or wood parts to refurbish my Woodstock Chimes?

While we offer refurbishing services* for many Woodstock Chimes, repair kit options are also available for our more traditional chimes. Depending on the style of your Woodstock Chimes, you may purchase one of the following types of kits:

o       Center string and nail

o       Center string, windcatcher and nail

o       Center string, windcatcher, clapper and nail

 Prices are based on the style of chime.

 To initiate this service, please click here to complete our Repair Kit Request form.  After you transmit the completed form to us, we will provide you with further information, including the cost of the repair kit you have selected.

 *If you prefer that we refurbish your Woodstock Chimes, please click here to complete the Refurbish Request form.

Can I purchase replacement parts for other Woodstock Chime products?

In addition to the various refurbishing and repair kit options listed above, we also sell various replacement parts for our Garden Bell and Fountain products, as well as some of our other chime products.  Please click here and let us know what you are looking for.

What is your warranty policy?

You expect excellence and so do we.  We’re committed to quality and stand behind everything we sell.  All Woodstock Chimes come with a lifetime tuning guarantee and a generous warranty against defects in materials or workmanship. 

If your Woodstock product is still under warranty and appears to have a defect, please let us know so we can determine the best course of action.  If it is more convenient for you, you may be able to exchange the defective item at the place of purchase.